Dark Matter Consulting

Getting Stalled Projects Moving Again

Archive for the ‘conflict’ Category

A New Look at “NO”

Thursday, June 17th, 2010

I stumbled on this great article at random and found it quite interesting, since it deals with saying NO and setting boundaries, something I have struggled with. Anyway, I can’t add to the wisdom in it, but I will give you the highlights:

We are raised, the theory runs, in one of two cultures. In Ask culture, people grow up believing they can ask for anything – a favour, a pay rise– fully realising the answer may be no. In Guess culture, by contrast, you avoid “putting a request into words unless you’re pretty sure the answer will be yes… A key skill is putting out delicate feelers. If you do this with enough subtlety, you won’t have to make the request directly; you’ll get an offer. Even then, the offer may be genuine or pro forma; it takes yet more skill and delicacy to discern whether you should accept.”Neither’s “wrong”, but when an Asker meets a Guesser, unpleasantness results. An Asker won’t think it’s rude to request two weeks in your spare room, but a Guess culture person will hear it as presumptuous and resent the agony involved in saying no.

Self-help seeks to make us all Askers, training us to both ask and refuse with relish… But Guessers can take solace in logic: in many social situations (though perhaps not at work) the very fact that you’re receiving an anxiety-inducing request is proof the person asking is an Asker. He or she is half-expecting you’ll say no, and has no inkling of the torture you’re experiencing. So say no, and see what happens. Nothing will.

I like this because it is a personality type tool, which I just plain enjoy, that puts a very useful and pragmatic spin on a common problem.

  • Share/Bookmark

How Perfect Do You Need To Be?

Thursday, March 11th, 2010

OK, so we all want to be perfect, it would be awfully nice not to EVER make mistakes, but let’s get right down to it, how perfect do you need to be? My belief is that some people have a higher need to be perfect than others, and some jobs have a higher need to be perfect than others, so let’s match them up.

Some things need to be pretty close to perfect. We want perfection in a brain surgeon or air traffic controller, we want electricity to be on 100% of the time, you get the idea. And some people get REALLY upset when they make a mistake and will practically kill themselves to be absolutely flawless, let them be brain surgeons and air traffic controllers and managers for the electric company.

Other projects are actually hampered by the need to be perfect. Jobs that require creativity and innovation come to mind. If you are doing something new, by definition there is uncertainty over how it will turn out, and if you limit your energies to those projects that are close to 100% guaranteed to succeed, you will find yourself…severely limited. Entrepreneurs, artists, inventors, designers, marketers belong to this category. For that matter, I belong here too. I would much rather create 10 new products, of which 7 are failures, 2 are pretty good and 1 is a runaway success, than roll out three tried and true products. That’s me, the brain surgeon would probably go nuts in this environment, and I would go nuts in theirs.

So, bottom line, know your preference, know the requirements for the job you are in so you can act accordingly, and lastly, respect those who disagree. Yeah, I like to take risks and I’m comfortable with failure, but I respect that the air traffic controller disagrees with me.

  • Share/Bookmark

Leaders, Old vs New

Friday, February 19th, 2010

Over at Harvard Business Review, Marshall Goldsmith discusses what he considers the mark of a good leader today, and contrasts it to leaders of the past:

Years ago, when most organizations were based on the hierarchical business model of the Industrial Age, great leaders were those who were unemotional, rational, even mechanistic. Those days are gone. Today’s leader, especially one who is in charge of a dynamic, global organization, finds himself or herself in desperate need of one key trait — self-awareness.

An organization’s success today depends on such a variety of talents and skills that no one leader could possibly be gifted in simultaneously. There are technological issues, global issues, financial issues, human resource issues, leadership issues, employee issues, legal issues, and more. A leader who is self-aware enough to know that he or she is not adept at everything is one who has taken the first step toward being a great leader.

I hear that. He continues on to recommend:

  • Monitor your performance. Note areas in which you excel and need improvement. Communicate these to your team.
  • Realize that failures and mistakes are just one step on the road to success.
  • Recognize that being aware of the impact that your behavior has on other people is a critical leadership skill.
  • Remember that when criticism is difficult to accept, there is probably some truth to it.
  • And, finally, learn to give yourself and others credit for improving.
  • Share/Bookmark

Getting Past Rejection

Tuesday, February 16th, 2010

I believe the world would be an amazing place, if we were all less afraid of hearing the word “no.” We would all be better employees, job-seekers, entrepreneurs, friends, spouses and lovers if we could lessen that fear of “no.” It is amazing the contortions we put ourselves through to avoid “rejection,” including denying ourselves the very thing we want, so that we don’t have to bear the pain of someone else denying us (yes, I know it’s perverse, and it happens ALL THE TIME).

That said, here is one article by Susan Baroncini-Moe at LifeHack that helps us to chip away at the fear of “no.” Thanks, Susan, you have made the world a little bit better!

  • Share/Bookmark

HBR Blog: Five Collaboration Mistakes Leaders Should Avoid

Thursday, February 11th, 2010

Great post by Morten Hansen at Harvard Business Review blog, discussing mistakes made by the Obama administration in reaching out to both Republicans and fellow Democrats. Here is the summary:

1. Wrong language by the rank-and-file

2. Confusing delegation with collaboration

3. No meaningful outreach to opponents

4. No hard compromises

5. Lack of a compelling common goal

Definitely worth a read, in order to avoid the backbiting and stonewalling when you need the buy-in from bystanders and even potential rivals.

  • Share/Bookmark

Beliefs and Conflict

Tuesday, February 2nd, 2010

Beliefs  create experience. That is something most coaches and psychologists would say. This is especially true when we look at our beliefs about Conflict. If you hold a belief that conflict is somehow inherently bad or negative, then your experience of conflict will be unpleasant, you will avoid it, and when you can’t avoid it, you will likely either cave in to or bully the other person in order to get it over with. You may find yourself being passive/aggressive, because you can’t “win” the conflict, yet you still want what you want and need what you need. This damages business and social relationships. You may resent others who are more willing than you to engage in conflict, especially if you tend to give in, so that you see them as “winning” at your expense.

Yet conflict is an integral part of all relationships. It’s part of human existence, and limiting beliefs about conflict will diminish your experience of life and success. What if you saw conflict not as pain to be avoided, or even a necessary evil, but as a way to reach a creative solution together? What if you saw it as a way to build trust with the other person? How would that change your experience of conflict? Of life? Which belief leaves you feeling better, that conflict creates losers, or that conflict builds trust and creativity?

  • Share/Bookmark

The Lizard Brain

Tuesday, February 2nd, 2010

Seth Godin has two good posts about the Lizard Brain, the control center of the fight or flight response that so often leads to self-sabotage, often in the form of procrastination and avoidance. The Lizard Brain is not going away, but you can learn to soothe it through a variety of techniques, including meditation, self-talk, quick action, etc.

  • Share/Bookmark